Your AGS Team – Cody Fawver

“Often AGS customers have found the railing design they want, but they foresee minor snags, and they come to AGS looking for help to resolve those issues. My job is to help them develop one or many workable solutions to help them get the right look for their railing project.

Although we always start with standard railing options, the customers often have an additional request or customization that makes the job unique. I rarely find a railing system that’s just cookie cutter. Resolving those challenges makes my job exciting and fun.

Many of our customers are not professional builders and have limited building experience. Occasionally homeowners call back because they are having trouble installing a product, perhaps one of their field dimension were off, or things didn’t quite map out in the end how they wanted. We always find a way to modify the system and make it work with little to no changes. We’re happy to help people out when they get a little stumped; It’s an important part of what we do.

We’re here to offer help and support throughout the installation—that’s one of the things I enjoy most about my job, seeing railing projects through to their successful completion and helping customers realize their goals.”

“Although I work in the design department, I often assist the sales team by creating estimates. I’ve learned the ins and outs of the railing business. When customers want to add a new section of railing to their decks or home, I’m here to help. I can create estimates, produce drawings and develop railing solutions too. Initially, I found it quite challenging, but I feel like I’ve mastered it now.”

“I like talking to customers and helping them. Many of our customers enjoy working with me because I’m very friendly, like AGS clients Tom and Janis. Read their story: Teamwork Makes the Dream Work

I worked with them on their first AGS railing installation, they had a good experience, and when they came back for a second time, they requested me on the job. That’s something I find very gratifying. It’s rewarding to know that I did a great job for them and that they appreciated my work. I loved seeing their railing pictures. The installation looks beautiful!”

“Throughout my career, I’ve acquired a vast knowledge of AutoCAD. I work in both 2d and 3d drawing programs. Before joining AGS, I worked for an engineering firm where I spent a lot of time learning to understand and interpret architectural drawings, which is extremely useful at AGS.

I have also had the opportunity to learn how to program the 3d software for our laser machine. The machine enables us to efficiently make unique custom railing parts right here in the shop without incurring huge costs.”

“Yes, Dave & Busters, for example, that particular client often uses mesh panels. With AGS components and the clamps, we can accommodate and develop panel sizes to meet the customers’ needs. AGS has expanded our railing lines beyond what we show and offer online. We have done that to be open to the customers’ suggestions and to accommodate their requests. Doing so has allowed us to develop some big-name clients.”